Rosenthal has reported on a turbulent 2020, one which they say also showed “clearly positive” signs.
The German powerhouse stated that online and retail in their native economy showed “very positive” development “despite the difficult framework conditions”.
Speaking about the year, Tanja-Simone Pigorsch, managing director marketing and sales, says despite HoReCa sales being adversely affected, the company sought out opportunity elsewhere.
“Even though we lost sales in the HoReCa area due to the pandemic, we were able to partially compensate for this together with our retail partners. In every crisis lies an opportunity, and our opportunity lies in the renaissance of tableware, which has attracted more customers to our stores this year.”
Despite the difficulties facing the hospitality industry, Rosenthal was able to land some major projects, such as Palazzo Versace in Macao, Hilton Salwa Beach Resort in Quatar, Four Season Madrid and the VIP lounge of Bundesliga soccer team Eintracht Frankfurt.
“We have come through this year smoothly, thanks in part to timely and well-considered measures that ensured our ability to deliver and provide good service even during the lockdown,” adds chief operating officer Carsten W. Hense.
As a thank you for their commitment and loyalty in this difficult year, the Selb-based porcelain manufacturer has paid its employees the collectively agreed 13th month’s salary, even though the economy is not expected to recover immediately in 2021.